International Product Head

JOB SUMMARY

 

The role is responsible for achieving budgeted International sales target through business associates / Channel or direct clients. The primary responsibility includes to drive sales and add new customers to the International business of DTDC. Additionally the role holder is responsible to share the product knowledge of International business with relevant stakeholders 

 

 

KEY RESPONSIBILITIES STRATEGIC

 

Prepare and own Budgets, profitability and cash flow for International budget 

Responsible for International Pricing, costing and driving special campaigns in specific regions to drive business 

 

OPERATIONAL

 

Responsible for international sales in the assigned region. The sales are to be achieved by active business development and tapping new clients

Onboard new clients to the DTDC network and coordinate with Collections and Customer service teams to ensure seamless experience to the client

Retention of existing clients of International business and aim to increase the share in business volume from these clients 

Train the Channel team (CMO / CME) on the product offerings of International business and mobilize them to identify new clients for the business 

Review sales performance of the region on a weekly / monthly basis and try to identify areas of opportunity 

Monitor the credit outstanding of revenue from clients and ensure it is as per the credit guidelines SLA 

Monitor all outbound and inbound service for international business 

Coordinate with Customer Service team to ensure the client does not face any issues

Build, train and mentor the team to drive performance in the region, 

Ensure all regulatory guidelines are followed wrt International business and impart information to peers & other stakeholders to follow the general guidelines 

 

 

 

QUALIFICATION

 

Post Graduation in Supply Chain, Export Management / related domain

At least 5 years of experience in a international sales in a fast paced growth organization.

 

KNOWLEDGE AND ABILITIES

Expertise in International freight movement

Knowledge of market dynamics in courier, transportation and logistics industry

Exceptional interpersonal skills, in order to manage external customers and internal support