risk register customer service service level demand management cloud operational efficiency microsoft office planning stakeholder management scrum cost estimation finance language implementation management process quality management presentations servicenow ad tracking indicators power bi collaboration information technology change management disaster recovery service management project management risk analysis governance production support mitigation team building service delivery management project planning scope management leadership user interface uptime problem management agile methodology business process improvement business continuity consulting root cause analysis jira sequence alignment service-level agreement risk management infrastructure information technology enabled service (ites)