steady state syslog troubleshooting customer satisfaction preventive action management system network management firewall router capacity planning consolidation sales network security network service vendor management service delivery gnu make trajectory service level infrastructure network monitoring onboarding ccnp people management riverbed timelines operational excellence change management information technology management transformation admissions operation juniper m series (juniper networks) planning worksoft certify relationship building telnet virtualization configuration management cyber security research stakeholder management incident management network performance linux backup tools (backup software) cable resource utilization release management cisco certified network associate presales root cause analysis ethernet leadership banking service management accent reduction customer service network management system network administration service-level agreement scripting relationship management cisco certified network professional raci matrix change control problem management operations project management crisis management ccna patch management installation collaboration procurement outsourcing network infrastructure milestones